Our specialized service is designed to assist Amazon sellers in recovering refunds for a variety of issues that happened while under the care of Amazon’s FBA (Fulfillment by Amazon) service. These may include lost or damaged inventory, overcharged fees, customer returns, etc.

Our services are priced at a 15% recovery fee, calculated based on the successful reimbursements we file on your behalf. We do not charge any fees if we are not successful in recovering any reimbursements.

We will only ask for your secondary amazon account access and view/edit permissions in order to pull necessary reports and perform our audit.

First, we’ll give you a walkthrough of our service. Then we’ll ask for secondary amazon account access and view/edit permissions to some tabs to pull our reports. Thereafter our team will perform an audit of your data over an 18-month period and provide you with the final report consisting of all the approved reimbursement details. Finally, we will file the claims on your behalf and follow up until you receive the reimbursements you’re owed.

If you open a case on your own or receive reimbursement from Amazon for any other reason, we will not charge you a percentage of those reimbursements. Our fee is only applicable to the reimbursements that are received as a result of our service identifying and filing the case on your behalf.

We send out a monthly invoice to our clients which includes details of all reimbursements for their review. These reports cover the previous month’s work. We accept all major credit cards, debit cards and PayPal. All your credentials are safe with us with maximum security.

At FBA Reimbursement, we believe in allowing Amazon FBA reimbursements to follow their natural lifecycle. Therefore, we wait for Amazon to credit the issue within the normal time span required to process credits before showing any Amazon reimbursement claims. We typically wait at least 45 days before displaying any claims for issues such as lost shipments, to ensure that you have the opportunity to receive credit without our service.

When signing up for our service, you agree to our standard terms of service. Our service operates on a month-to-month basis, and you have the option to cancel the service at any time. While we do not require a formal contract, we do ask that you agree to our terms of service before utilizing our service.

FBA Reimbursement is fully compliant with Amazon’s Terms of Service. We understand that Amazon’s TOS sets specific requirements for our industry, and we aim to meet them. Here are a few of their requirements:

1. Do not file automatically
2. Do not file premature or expired claims
3. Do not file poorly researched claims
4. Do not file too many claims at once

At FBA Reimbursement, we specialize in helping Amazon FBA sellers recover reimbursements for a variety of issues. Some of the cases we cover include:

1. Orders refunded but not returned by customers after 45 days.
2. Units destroyed by Amazon without being reimbursed.
3. Refunds paid for more than what was charged.
4. Lost items in the FBA warehouse.
5. Damaged items in the FBA warehouse.
6. Replacement sent to the customer with the original being returned.
7. Damaged returns and inventory by FBA warehouse workers.
8. Credits and partial refunds given to customers that were drawn from your seller account.

Based on Amazon’s latest policies, our team of FBA experts goes back 18 months to search for Amazon FBA lost inventory and over a dozen other discrepancies.

Our approach involves meticulously monitoring every instance of a case raised for each SKU and cross-checking it against existing reimbursements to eliminate duplicates. Nevertheless, in some cases, Amazon may distribute a single reimbursement across multiple transactions, which we duly account for on our end. You can ensure the accuracy of the reimbursement amount per case by verifying it in the case reports.

Yes, FBA sellers can claim reimbursements on their own. However, this can be a time-consuming and complex process, especially if you have a large inventory or multiple accounts. Using the FBA Reimbursement’s top-notch service can help you streamline the process and maximize your reimbursements.

If Amazon rejects a refunding claim, FBA refunding companies will typically appeal the decision and provide additional evidence to support the claim. In some cases, it may take multiple rounds of appeals to receive reimbursement.

We will assign you a dedicated case manager who will be responsible for filing claims on your behalf and who will be your point of contact.

FBA Reimbursement audits and claims reimbursements across all Amazon marketplaces.

We offer multiple communication channels, including Skype, Zoho, WhatsApp, email, and phone calls to ensure quick and convenient communication that suits your preferences.